FAQ
Where are the bags produced?
The bags are handmade by us in Germany.
What are the shipping conditions?
We ship your order quickly and reliably—usually within 1-2 business days. Shipping is via DHL and costs €6.49 within Germany. Shipping within Germany is free for orders over €100.00.
What are the return conditions?
Cancellations and returns are of course possible within 14 days. Unfortunately, as a small business, we cannot cover the return shipping costs. We hope for your understanding and thank you for supporting us in continuing to operate sustainably and fairly.
How does the return process work?
- Send us a short message to kosabag@gmx.de or via our contact form.
- Please pack the goods securely and completely, preferably in the original packaging.
- Send the package to the following address:
Carolin Kosa, Hirtenstrasse 8, 65193 Wiesbaden
4. Once we receive the returned item, we will refund the purchase price within 5-7 business days.
Note: Return shipping costs are at your expense.
